100% Transit Replacement & Guarantee Policy

At PlantPuglu, we understand that buying live plants online is a leap of trust. We stand behind the health and vitality of every botanical specimen we deliver.

Live Plant Arrival Guarantee

If your plant arrives in a damaged or unviable condition due to courier transit delays or handling, we will replace it 100% free of charge or issue an immediate store refund.

How to Claim a Replacement:

1. Take 2-3 clear photographs or a short video of the package and affected plant within 48 hours of delivery.
2. WhatsApp us at +91 98765 43210 or email care@plantpagli.com with your Order Number (#PP-XXXX).
3. Our horticulturist support team will review the claim and dispatch a healthy fresh replacement within 24 hours.

Non-Plant Products (Pots, Shears, Seeds):

Unused gardening tools, pots, and seed kits can be returned within 7 days of delivery for a replacement or full refund if received defective or broken.